Reach SAAM where you already chat.
Channels are not open yet. We are switching them on one at a time. This page says how they will work and which ones exist, so nothing surprises you.
ComingWhat it does
- Links a chat app to one of your agents with a short code.
- Lets you chat with that agent from the app you picked.
- Lets you unlink at any time from the same Settings screen.
How to start
- Not open yet. Join the list from the Get started page and we will tell you when the first one opens.
Limits
- No channel is switched on at launch.
- Each channel is one shared SAAM line, set up by the service owner. You link with a code and never paste a token.
- WhatsApp and Telegram are one-to-one chats.
- There is no standalone SMS or email channel.
One shared line. A short code links you.
A channel is a single SAAM line for everyone on the service: one phone number, one bot. It is set up by whoever runs the service, so you do not create a bot or paste a token. To tell the line who you are, you link your chat to one of your agents with a short code from Settings.
Five channels are built. None is on yet.
Each channel below exists in the product. Each one will be switched on one at a time, and its status here changes when it is open.
iMessage and SMS
A SAAM number, through Sendblue. SMS is only the fallback on that line, for phones without iMessage.
ComingWhatsApp
A SAAM business number. One-to-one chats.
ComingTelegram
A SAAM bot you chat with. One-to-one chats.
ComingSlack
Built for a single workspace that the service owner controls. It is not an add-to-Slack button.
ComingLark
Built, webhook only.
Coming
How linking will work.
Open Settings, General, Messaging. Choose the agent, then Link a chat app. A code appears, and it is valid for 10 minutes.
Send that code from your chat app to the SAAM line. A confirmation reply arrives, and that chat is now linked to the agent.
K7M2QD
Linked to Travel. Tell me what you need.
What is on this week?
Dentist on Tuesday at 9:30.
Open Settings
General, then Messaging. The section appears once a channel is switched on.
Choose an agent
Pick the agent this chat will talk to.
Get a code
Choose Link a chat app. The code lasts 10 minutes.
Send it once
Send the code from your chat app to the SAAM line.
Read the reply
A confirmation says the chat is linked. Unlink from the same screen.
What it will not do.
Some chat apps and routes do not exist yet, and we are not promising dates. Photos sent in a chat arrive as a link in the text, not as an image SAAM reads.
Other chat apps
Not built. Only the channels listed above exist.
Email to an agent
Not built. SAAM can use your mail only through a connected app.
A standalone SMS line
Not built. SMS exists only as the fallback on the iMessage line.
Group chats on WhatsApp or Telegram
Not built. Those two are one-to-one.
Discord
Not built.
Microsoft Teams
Not built.
Meet SAAM.
Open SAAM on the web and say what needs doing. It starts learning how you like things done.